OK Google Not Working? Here Is How To Fix It

how to fix okay google feature

OK Google refers to the voice command needed to activate the Google Now voice search feature on your Android smartphone. The voice command is usually usable after having opened the Google search app, however, certain handsets allow the feature to be used even when the phone is in sleep mode. While this is certainly a cool feature and has been advertised to great effect by Google, there have been some implementation glitches and obstacles experienced by several users. Today we are tackling the somewhat tricky area of what to do in order to get your OK Google feature working again when it just won’t pay attention and carry out your orders! The reason the issue is tricky is that there can be several problems and changes to your settings the may be causing issues to arise. Nevertheless, we will endeavor to get that smartphone to (and we are paraphrasing the great Eric Cartman here) ‘respect your arthoritah!’

However, before we get into these, we first want to deal with an issue that isn’t really a functionality problem, but caused several users difficulties at the start because of a lack of awareness of how the product worked. We are talking about the Trusted voice settings.

Get OK Google to work on your lock screen

When OK Google was first released, several users where upset because they could not use their OK Google from their locked phone screen, even though they had seen the happy campers in the Google advertisements do just this. This was not a glitch but rather an additional security setting added in by Google. In order to get this to work, users needed to enable the ‘Trusted Voice’ setting. To check this is enabled on your phone, go to:

  1. Settings
  2. Voice
  3. ‘OK Google’ detection
  4. Ensure ‘Trusted Voice’ is set to the on position.

If you find that your Android voice commands are still not working from the locked screen on your phone, you may have one of several phones that do not allow this functionality, such as the Nexus 6, Moto X, Galaxy Note 4 and Note Edge.

And now, on with the Solutions

Like we said, there can be a few issues at work when it comes to problems with OK Google functionality, so we are going to prioritize them in terms of popularity (or perhaps notoriety is a better word here.)

1. Check your Language settings

In previous iterations of the Google voice search feature, it was only able to respond to US English. That has since changed, with Google rolling out dozens of other languages since 2014 (although many languages are still not supported). However, this feature needs to be enabled, so if you don’t speak English as a first language, this may be the issue. In order to enable other languages, you should first ensure you have the latest feature of the Google Search App. Then go to:

  1. Settings
  2. Voice
  3. Languages
  4. This will open a list of languages. Check the boxes next to the languages you want OK Google to recognize. Good news for that rarest of breed, the multi-linguist.
  5. You can select up to five languages that OK Google will recognize a search request in.

2. Check the microphone. If it can’t hear you, it can’t help you.

Naturally, as a voice command application, OK Google relies heavily on the presence of an effective and fully functional microphone. The problems you may be experiencing with your microphone may be related software or may be hardware based. When you have the Google app open, the microphone status is displayed thanks to an icon located on the right hand side of the search bar. It should be drawn in an unbroken line if it is working correctly. If it is made up of a broken line, there may be an issue with your microphone. If the problem stems from the phone itself, you should refer back to your phones user manual to help resolve it, or failing that, the phone manufacturer. Before you do that, however, go through these simple checks.

Check the hardware

You might not realize it, but small bits of dust and debris can clog up the tiny hole that leads to your microphones. Use a safety pin or needle to investigate and dislodge anything that may be preventing good auditory reception.

Check your Apps

Several apps run continuously on your phone and may be contributing to low or even high level background noise that is interfering with your microphone. Have a look at what apps are running and disable any you think might be creating noise, then check to see if your android commands are still not working.

3. Lastly, for all you Samsung users

So it looks like the S voice feature on Samsung phone isn’t always compatible with Google Now. And like a cruel divorce, this issue will force you to choose your favorite child. Unfortunately, disabling S Voice doesn’t do the trick normally. You will likely have to remove it altogether to fix OK Google recognition.

Okay Google still not working? Let us know

We hope this article helped you get your futuristic visions of voice commands for everything back on track. If you have an issue that wasn’t mentioned here, or you found a different solution for one of these problems, please let us know in the comments below. We are also aware that there have been some functionality clashes between OK Google and specific settings in certain apps, but we didn’t have time to get into all of them here. If you have had issues with some of these and resolved them, please let us know!

Daniel's passion is optimizing stuff, making it work better and faster. He likes tech, entrepreneurship and the outdoors. You can find him on Google+ and Twitter. Online Marketer | Entrepreneur | Hard Worker | Smart Thinker | Techie
  • rushabh ganekar

    Ok google voice sometimes fail to respond me but also sometimes work on my moto g3 but i have to scream to work it. Plss find a solution for this. Is any one facing this problem??? And i have latest version of android that is andriod marshmallow and i am updated to the latest google app. Plss help me to fix my problem

    • Ram ramkrish

      Same with my Nexus 6p

  • Bleddyn

    So getting the OK google to work from the app is not the problem. The problem is that little thin google search that is built into my display will not activate the voice search, I have to click the microphone symbol first then voice my query. Having voice recognition is really not that useful if you have to open the google app or click a microphone first. Then again, I have to unlock the phone to get to any functions that use voice so………

  • rbry

    All of a sudden nothing replies. I say OK Google, I hear a beep, I ask it a question, it shows the answer but no voice. I have reset everything and still nothing. Just started about a week ago

  • Ezequiel Martínez

    Can you help me, please? I do not know why nor when it all started, but it annoys me a lot. Whenever I say OK Google (whether I say it in Spanish or English) it makes a beep and I say something. It hears me well, but says “Offline: no network available”. Even if I try to use the offline voice commands, it does not work. I can use all of my apps without any problem, even Google Chrome so… what can I do?

    • Joshua Price

      Mine is saying offline when I say or type my search into google now.. Even if the phone is on a wifi or 4G signal… It makes no sense when the chrome search function works but the google now doesn’t…

      • Keara Preston

        This is the same problem I am currently dealing with! Did you figure out how to fix it?!

  • Abhay Sharma

    I am using Redmi 2 prime and operating system 4.4.4 but still when I open OK Google detection it only provide a signal option of using it from Google app

  • I get the “Actually, I can’t do that while your device is locked” message even when the device is NOT locked. Grrrrr. My device is a Huawei Y6

  • rbry

    It has stopped talking to me. App works fine just when it opens all of a sudden no sound, Samsung can’t figure it out nor can google, on.phone with both, everything checked just does not speak, it beeps when it opens just no voice when it responds

    • Cassiopeia Uhuru

      Same thing happened to mine.

  • Keara Preston

    It just keeps saying “offline” and to check my connection!! My connection is fine and so is my wifi!!! Help!!!!

    • JustMeInBigD

      I have this problem too!

  • saeed qureshi

    Everything is good in my device hardware and software too few days a go i turned off ok google voice and now am not able to turn it on it just don’t give any response even not from app and other third party voice apps like cortana is also working

  • Mr2pint

    Note 4 does support voice command from lock screen always has since lollipop. Mine stopped working after Google update so i disabled updates and it worked again but forgot to switch off automatic update in settings and overnight it updated again lol When I tried to repeat disable updates it wouldn’t work. My guess is it’s deliberate from Google.

    • Bouncerss

      It is, and they don’t have the balls to admit or inform us ahead of time!

  • George Chiang

    There used to be a chime after I said Okay Google indicating that I could start speaking. That chime has disappeared and I don’t know how to turn it back on.

    • NinjaLlama

      Yessss, this is driving me crazy too! My phone vibrates when I touch the microphone icon, but no chime. I’ve been searching online for days trying to figure it and changed so many settings on my phone to no avail.

      • George Henry Gemmell Jr.

        I found if you go to settings, apps then google app, there are the 3 dots to the right select that and uninstall updates , then it works , just dont let google app to update and you will be fine

        • Mike

          This worked for me.

        • Hazzery Nasir

          Works great.. thanks george

    • Matt Lind

      This is making me crazy as well. I went so far as to factory reset my phone, and even that didn’t solve for this. Weird!

  • Lonerwithaboner420

    Mine refuses to work anywhere. Screen off, home screen, in the Google app. Retrained it, doesn’t work.

  • Sreehari Variar

    Still not working! When I switch on the “detect OK Google from any screen” option, it’ll ask me to repeat “OK Google” three times. How many ever times I try after that, I can’t get my LG G3 to detect that even once. This is despite the fact that I can do a search by just pressing the microphone icon.

    • Hellothere2

      Same but I have a Samsung Note 3 on Verizon. I can’t get it to detect my “Ok Google” but I can voice search if I manually touch the microphone.

      • Finn O’Rourke

        That is exactly the same with me

    • Tyler

      No juice for me either. I can see the voice recognition option in google app settings, but the only setting there is to turn it on or off. Nothing else

  • Lovely Alexander

    I use Nova Launcher. There was a setting in there that was stopping it from working.

    To reenable it: Nova Settings > Gestures and Inputs > Voice Hotword.

    Then make sure “Ok Google” hotword setting is turned on.

  • Kathleen Chapman

    Why is google internet slow

    • Bouncerss

      Wrong thread. This is… read it yourself!

  • Ian Leslie

    I downloaded Google Now onto my zte axon 7 and it worked perfectly for a couple of hours and the ok Google would open the phone from being switched off and do what I asked of it two hours later it would not open the phone from the switched off position I have tried and reset the voice and checked that all the other things have been done but it still does not work.

    Iam at a loss and google being so large cannot help each individual so I am grateful people like you might be able to

    Thanks Ian

  • Bill DeWall

    when i say “ok google” it just opens a screen that says for me to press the microphone button or say”ok google” and try on these and then it listes sample phrases to try it wont let me do any thing or search tis app sucks it does not work on any device except nexus not wokring on my tablets or on my other phones ,

  • swaroop bachh

    I have rooted my Nexus 5 D820 and installed AOSP version of Nougat 7.1.1 and this is the first version I have installed after rooting the phone. When I try to use ok google functionality the first time, google assistant asked me to train the voice model. After I train it is supposed to store and not ask me to train my voice model again. But in my case every time I say ok google it opens the get started page and asks me retrain the voice model. I have tried million times and same result. Is there a solution you can suggest ??

  • Biswarup Koley

    I have HTC DESIRE 626
    When i try to turn on ok google from any screen it comes but when i say ok google….it does not gets it…my microphone is ok

  • uncleebbie

    There is no setting for voice in settings as per the instructions so I couldn’t follow these instructions

    • Natalia Tutunjiu Dyrkacz

      Access the Google setting app. Select ok google detection.

      • Bouncerss

        Nothing to do with the problem.

  • Liel

    I have lg gpad 8.3 vk810 verizon and Ok google doesn’t work for me in any way, not in the app and not when I’m trying to train my tablet to recognize my voice. Do you know what can I do?

    • Natalia Tutunjiu Dyrkacz

      I own a galaxy s 5. You have to access the Google setting app first. Then select the ok google detection. There you can turn on the option to awake google from any screen or when the device is locked.

      • Bouncerss

        5 months of posts on these threads and your info was posted back in, September 2016!

  • robertmiller203@gmail.com

    I have a Oppo R7Plus smart phone.
    Android version 5.1.1

    Google now launcher 3 version

    Using Hangouts as default SMS app
    Version 15.0.141104777

    My problem is that I am unable to send a voice activated SMS via ‘ok google’

    I tell it to send an SMS. It asks me who I want to send it to. I then speak the text I want to send. It asks me if this is correct and if I want to send it. I say SEND. It then says sending.

    It then comes back and says ‘message couldn’t be sent’
    No other information.

    I have tried changing the default SMS app back to messages but still the same result.

    I have tried it on other phones and it works perfectly. Not on other Opportunities phones though.

    Any help would be gratefully appreciated.

  • Todd Hartwig

    Wow spent days trying to fix Okay Google on my Samsung S 7 edge disabled s voice and it works great. (would not respond to my voice)