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 How to fix Netflix code NW-2-5?

How to fix Netflix code NW-2-5?

Your device is unable to connect to the Netflix service due to a network connectivity issue, according to the Netflix error number NW-2-5. It’s a relatively common but difficult problem to locate and repair, but if you take the right actions, you can typically take care of it by yourself.

What’s Causing the error?

The NW-2-5 error means that your device isn’t connected to the internet or something else is preventing the device from connecting to Netflix. This error code can occur on almost any device that uses a Netflix app, including game consoles; streaming devices like Roku; Blu-Ray Players; and smart televisions.

It’s happening because there is a connection problem with your device, home network, or internet service.

When Netflix error code NW-2-5 occurs, your device will typically display this message on the screen:

“Netflix has encountered an error. Retrying in X seconds. Code: NW-2-5”.

How to Fix a Netflix Error Code NW 2-5?

The specific steps you will need to take to fix the error code NW-2-5 may differ slightly depending on the device you are using. For instance, you can’t verify or change the DNS settings on some devices.

Follow these steps to fix a Netflix error code NW-2-5:

  • Press Try Again on the error screen.

Sometimes, that’s all you need to do.

  • Restart your device.

If your device has a sleep mode, you will need to make sure that you fully shut down and restart the device. In some cases, you will need to unplug the device for up to one minute after shutting it off.

  • Check to make sure that your device is connected to the internet.

Some devices have a function that will test the internet connection for you. If your device has no such function, attempt to stream a video or view a web page using an app other than Netflix.

  • Verify that the network you are connected to supports streaming.

Are you connected to a shared internet connection at a hotel, business, or university? If so, the network administrator may have disabled access to streaming services. Contact the network administrator if you are unsure.

Shut off both your router and modem, if they are separate devices. You may also need to unplug them to completely fix the problem.

Some devices allow you to check the DNS settings, and some don’t. If you are unable to check the DNS settings on your device, you will have to skip this step.

  • Try an Ethernet connection, or improve your Wi-Fi signal.

Using a wired ethernet connection provides the best streaming experience. If that isn’t possible, reposition your device and router to achieve the strongest Wi-Fi signal possible.

If you still have a code NW-2-5 after following these steps, there may be a problem with your internet connection, or your internet service provider might be experiencing a larger issue.

How to Tell If Your Device Is Connected to the Internet

Since error code NW-2-5 is a connectivity error, the first thing you need to rule out is an internet connectivity problem. The best way to accomplish this will differ from one device to the next due to the differing availability of troubleshooting tools.

Most video game consoles have the option to test the internet connection. If your device has this type of test, then you will need to run it. If it shows that you aren’t connected to the internet, make sure that your device is connected to the correct network. You may also need to disable and reenable internet connectivity on your device to get things working again.

If your device has no option to test the internet connection, open any app other than Netflix that requires an internet connection to function. If that app can access the internet, you are connected, and you can move on to the next step.

Also Read

Netflix’s Password Paid Sharing Plans Has a Handy Loophole

5 Reasons Why You Need To Consider VPN For Netflix

Netflix not working on your Samsung Smart TV? Here’s what to do

Fix Netflix Error Code: m7353-5101

FAQs

Q. How do I reset my Internet connection on Netflix?

From the main menu, find and select Settings. Scroll down and select General. Scroll down and select Reset. From the list that opens, select Reset Network Settings.

Q. What does code NW on Netflix mean?

If you see the error code NW-1-19, It usually means there’s a problem with your network connection. Follow the troubleshooting steps for your device below.

Q. Why is Netflix not working NW-2-5?

The NW-2-5 error means that your device isn’t connected to the internet or something else is preventing the device from connecting to Netflix. This error code can occur on almost any device that uses a Netflix app, including game consoles; streaming devices like Roku; Blu-Ray Players; and smart televisions.

Q. How do you update Netflix on a smart TV?

From the Home screen, tap the App Store icon. Tap Search then enters “Netflix” in the search box. Tap Netflix, then tap Update.

Shreya Sarkar

Shreya Sarkar

A tech enthusiast, who wants to use her knowledge to help others.
Shreya Sarkar
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