Apple

            May 3, 2023

How to Fix the Face ID Not Working?

1. Clean Your Face and the Camera Lens

The camera glass or your face being dirty is one of the most common reasons why Face ID might not work.

2. Changing the Distance Between Your Face and the Device

Face ID might not work if your phone is too close or too far from your face.

3. Change your Face ID

If you’ve tried the steps above and Face ID still doesn’t work, you may need to restart it

4. Update Your Device

Face ID might not work if the software on your device is out of date.

5. Check Your Face ID Settings

First, make sure that Face ID is set up properly:

6. Let Third-party Apps Use Face ID

First, make sure that Face ID is set up properly:

7. Set Up an Alternative Appearance

Setting up a second Face ID look could help the feature work better if you wear glasses or have facial hair that grows quickly.

8. Disable Restrictions

If Face ID still doesn’t work, it could be that your device can’t do what it needs to.

9. Get Help from Apple’s Help Support

If you’ve tried all of the steps above and Face ID still doesn’t work, there could be a technical problem.

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