Can We Fix Disney Plus Error Code 39? If you’re unable to play videos on Disney+ and encountering error 39, it’s a problem affecting other subscribers as well. Please contact Disney+ support for assistance. This error can be experienced on TV, laptop, or Xbox.
Error 39 on Disney+ typically indicates a problem with the streaming service’s playback functionality. This error may occur due to issues with the Disney+ app, network connectivity, or device compatibility. Users experiencing Error 39 are advised to check their internet connection, ensure their device software is up to date, and try restarting the app or device. If the issue persists, contacting Disney+ support for further assistance is recommended.
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What Are the Causes of Disney+ Error 39?
Disney+ Error 39 can be caused by several factors:
- Network Issues: A poor or unstable internet connection can prevent content from streaming correctly.
- App or Device Glitches: Problems with the Disney+ app or the device being used can lead to playback errors.
- Software Outdated: Running an outdated version of the Disney+ app or device operating system may cause compatibility issues.
- Server Problems: Occasionally, issues on Disney+ servers can result in playback errors for users.
- Account Issues: Problems with your Disney+ account or subscription status can also trigger errors.
- Device Compatibility: Some older devices or specific device settings might not be fully compatible with Disney+’s streaming requirements.
To resolve Error 39, you can try troubleshooting steps like checking your internet connection, updating the app and device software, restarting your device, or contacting Disney+ support for further assistance. How do I Watch Disney Plus using the Web Browser?
How to Fix Disney Plus Error Code 39?
Here are some steps you can take to address Disney+ Error 39:
Step 1. Load the Video Again
- Sometimes, Error 39 on Disney+ can be a temporary issue. A simple and effective initial solution is to refresh or reload the video content. Navigate to the video that’s causing the issue and look for options to restart or refresh it within the Disney+ app. This can reset the playback and may resolve the error.
Step 2. Restart Your TV or Other Device
Error 39 can occur if the Disney+ app encounters a copy protection check failure, often due to idling for an extended period. Restarting your device can help clear temporary files and resolve the issue. Here’s how to restart different devices:
- Apple TV: Go to Settings > System > Restart.
- Android TV: Press the Home button > go to Settings > About > Restart from the Power menu.
- Android: Hold the power button until options appear, then select Restart. en slide to power off and wait for the device to turn off.
- Windows: Click the Start button > Power > Restart.
If restarting your device doesn’t resolve the issue, you can follow additional troubleshooting steps to address Error 39 on Disney+. Fix the “Protected Content License Error” on Disney Plus.
Step 3. Uninstall the Disney Plus App
Error code 39 can sometimes be caused by issues within the Disney+ app itself, including potentially corrupted data. To address this, you might need to uninstall and then reinstall the app to clear temporary files and fix the issue. Here’s how you can do this on different devices:
- Apple TV: Highlight the Disney+ app on the home screen. Press and hold the Touch surface until the icon jiggles. Press Play/Pause and select Delete from the context menu. After uninstalling, go to the App Store on your Apple TV, search for Disney+, and redownload it. Restart your Apple TV and check if the error is resolved.
- Android TV: Press the home button on your remote control to bring up the main dashboard. Select Google Play Store from the Apps category. Choose My Apps from the menu, find Disney+, and select Uninstall. After uninstalling, restart your Android TV. Go back to the Google Play Store, search for Disney+, and reinstall it.
- Android: Open the Google Play Store on your device, go to My apps & games, then Library, and select Installed. Find the Disney+ app, tap Uninstall, and then reinstall it from the Play Store. Check if the error code 39 is resolved.
- iOS: Tap and hold the Disney+ icon on your home screen until it starts jiggling. Press the small X button to remove it. Open the App Store, search for Disney+, and reinstall it. Open the app and see if the issue is fixed.
Uninstalling and reinstalling the Disney+ app has helped many users resolve Error 39 by clearing any app-specific issues. Methods to Fix Disney Plus Error Code 43.
Step 4. Remove any video capture device
Video capture devices used to record videos or gameplay on consoles like Xbox One or PS4 can sometimes interfere with Disney+ and trigger Error 39. This is because Disney+ and similar streaming services use DRM (Digital Rights Management) protection, which can conflict with these devices. To resolve this issue, disconnect any video capture devices from your console and restart your gaming system. This should help the Disney+ app connect properly.
Step 5. Factory Reset Your Xbox One, Apple TV, or Android TV:
If you continue to experience Error 39 on Disney+, performing a factory reset on your device might be necessary. Here’s how you can do it for different devices:
-
Xbox One:
- Go to Settings > System > Console info.
- Select Reset console.
- Choose “Reset and keep my games & apps” to preserve your data.
- After the reset, reinstall the Disney+ app and check if the error is resolved.
-
Apple TV:
- Navigate to Settings from the main menu.
- Go to System > Reset.
- Select Reset and Update to confirm. This will reinstall firmware updates and reset the device.
- Reinstall the Disney+ app and see if the error persists.
-
Android TV:
- Press Settings from the Home menu.
- Go to Device settings > Storage & Reset.
- Select Factory data reset and confirm by choosing Erase everything.
- After the reset, reinstall the Disney+ app and check if the error code 39 is fixed.
Step 6. Power-cycle your console
Temporary files and cache issues on consoles like Xbox One or PS4 can sometimes cause errors such as Disney+ Error 39. To resolve this, you can power-cycle your console:
-
For PS4:
- Ensure the PS4 is fully turned on (not in hibernation mode).
- Press and hold the power button until the device shuts off completely and the fan stops.
- Unplug the power cord from the outlet and wait for at least 30 seconds.
- Plug the power cord back in and turn on the PS4.
- Once the console starts up, open the Disney+ app and check if the error persists.
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For Xbox One:
- Press and hold the Xbox power button for 10 seconds until the power light flashes intermittently.
- Remove the power cord from the outlet and wait a few minutes.
- Plug the power cord back in and turn on the Xbox One.
- Open the Disney+ app and see if the error code is resolved.
Step 7. Shut Down Your PC Xbox Streaming App:
If you’re streaming from Xbox to your PC and encountering Error 39, close the Xbox streaming app on your PC. Restart both the Disney+ app and your Xbox console to refresh both the app and the connection. This step helps resolve any temporary glitches or conflicts.
Step 8. Try Another Streaming Device:
If Error 39 occurs frequently on a specific device, try using an alternative streaming device. This could be a different gaming console, set-top box, or a streaming stick like Roku or Fire TV. Testing with another device can help determine if the error is related to the initial platform.
Step 9. Try a Different HDMI Port:
Different HDMI ports on your TV may have varying compatibility and performance. Identify all HDMI ports on your TV, disconnect the HDMI cable from the current port, and try plugging it into a different port. Test each port to see if the error persists. A different port might offer a more stable connection.
Step 10. Try a Different HDMI Cable:
A damaged or incompatible HDMI cable might cause Error 39. Use a high-quality HDMI cable that supports HDMI 2.1 or higher. Avoid using HDMI converter cables (e.g., HDMI to VGA). Ensure that the cable has HDMI connectors on both ends and connect it to an HDMI port on your TV.
Step 11. Try Another TV:
If you have an older TV, it might not support the latest HDMI standards required for secure connections. Connect your streaming device to a different TV with up-to-date HDMI ports. This can help determine if the issue is related to the older TV’s compatibility.
Final Words
Error 39 on Disney+ can stem from various sources, including network issues, app glitches, or hardware problems. By following troubleshooting steps such as restarting devices, reinstalling the app, and testing different connections, you can often resolve this error. If these solutions do not work, contacting Disney+ support or trying alternative devices may be necessary for a permanent fix.
For detailed troubleshooting and up-to-date information on resolving Disney+ Error 39, bookmark our website for easy access to expert guides and solutions. Our site offers comprehensive tips and support to help you get back to streaming seamlessly. Visit us regularly to stay informed and tackle any issues effectively.