How to Fix When an HP Printer is Offline or Unavailable?

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If your printer is showing as offline, it can be due to several reasons. Firstly, ensure that your printer is properly connected to your computer or network. Check if all cables are securely plugged in or if your Wi-Fi connection is active if you are using a wireless printer. Sometimes, the printer might be set to “Offline” mode in the printer settings, so you should verify and change it to “Online.” In a world where technology changes quickly, it can be frustrating to have problems with your Canon printer. Follow these steps how to troubleshoot and fix some of the most common Canon printer errors.

Additionally, make sure that the printer’s drivers are up to date and properly installed on your computer. If your HP printer is giving you trouble, our detailed guide will explain the different kinds of errors and give you a lot of good ways to fix them. Restarting both your printer and computer can also help resolve temporary connectivity issues. If the problem persists, it may be worth checking the printer’s status and settings through its control panel or software for any specific errors or maintenance needs.

Steps for Fix When a Printer is Offline or Unavailable

When your printer shows as offline, it usually means there’s an issue with the connection between your printer and computer. This can occur due to various reasons

Step 1. Restart Devices:-

To resolve the issue, start by restarting both your computer or mobile device and the printer to clear any potential errors. If you’re using a network printer, it’s also a good idea to restart your router.

For printers connected via Wi-Fi, disconnect your device from the current network (SSID) and then reconnect to the same network your printer is using. Once the printer shows an available and ready status, the problem should be resolved, and further troubleshooting is unnecessary.

  1. Turn Off the Printer: Press the power button to turn off the printer. If it doesn’t turn off, unplug the power cord from both the printer and the power source.
  2. Turn Off Your Computer or Mobile Device: Save any work and shut down your computer or mobile device.
  3. Restart the Router: If your printer is connected to a network wirelessly or via an Ethernet cable, restart your router. This helps refresh the network connection.
  4. Reconnect the Printer: Plug the power cord back into the printer and the wall outlet, then turn on the printer.
  5. Turn On Your Computer or Mobile Device: After your printer is on, turn on your computer or mobile device.
  6. Check Network Connection:
    • For Your Computer or Mobile Device: Open the list of available networks and ensure it’s connected to the correct network.
    • For Your Printer: Check the Wireless light on the printer’s control panel. If it’s solid blue, the printer is connected to the network.

If your printer status is now “ready” and it’s available for printing, the issue is resolved. If not, you may need to continue troubleshooting. Methods to Bypass HP Printer Cartridge Error.

Step 2. Run Diagnose & Fix from the HP Smart app (Windows, macOS):

To address printer issues, you can use the Diagnose & Fix tool available in the HP Smart app for Windows and macOS. Follow these steps:

  • Open HP Smart App: Launch the HP Smart app on your Windows or macOS device.How to Fix When an HP Printer is Offline or Unavailable?
  • Access Diagnose & Fix:
      • On Windows, click the Diagnose & Fix icon.
      • On macOS, select Diagnose & Fix from the Printers menu.
  • Start the Troubleshooting: Click Start and wait for the analysis to complete. Ensure that HP Smart remains open during this process.How to Fix When an HP Printer is Offline or Unavailable?
  • Follow Instructions: Once the diagnostics are finished, follow the instructions on the results screen to address any issues identified.

How to Fix When an HP Printer is Offline or Unavailable?

This process will help identify and resolve common printer problems effectively.

Step 3. Check the printer and network connections

To resolve issues causing your printer to go offline or be unavailable, follow these steps in order and check the printer after each task:

Check Wi-Fi Network Connection:

  1. Move Printer: Place the printer within 8 meters (26 feet) of the router or range extender. Check the Wireless light on the printer:
  2. Solid Blue: The printer is connected to the network.
  3. Off or Flashing: The printer is not connected. For assistance, visit the HP printer setup for Wi-Fi network issues.
  4. Verify Network Connection: On your computer or mobile device, open the list of available networks. Ensure it is connected to the correct network, not to DIRECT-xx-HP [your printer model name]. A check mark or “Connected” status should appear next to the network name.
  5. Check Wi-Fi Signal Strength: Ensure your device has a strong signal. If the signal is weak, move closer to the router or range extender. Avoid obstacles like walls, metal furniture, or other electronics that may interfere with the signal.
  6. Confirm Internet Service: Open a website to verify that the internet service is working. If the page loads slowly or intermittently, restart the router. If problems persist, contact your internet service provider to check for service outages.

Check USB Connection:

  • If a USB cable is connected to the printer, disconnect it to ensure Wi-Fi is enabled and functioning correctly.

Adjust Network Profile Settings:

Change Network Profile: On your Windows PC, switch your network profile to Private to enhance network connectivity:

  1. Click the network icon on the right side of your taskbar.
  2. Click Properties under your connected network name.
  3. Select Private if the network profile is set to Public.

How to Fix When an HP Printer is Offline or Unavailable?

Perform these tasks one by one and test the printer after each step to determine if the issue is resolved. Welcome to this full guide to fixing the 018-564 error code.

Check Wired (Ethernet) Connection:

  • Disconnect and Inspect:

Unplug the Cable: Disconnect the Ethernet cable from both the router and the printer.

Inspect the Cable: Check the cable for any visible damage and ensure it is an Ethernet cable (it should have eight visible wires in the connector, not a phone cable).

  • Reconnect the Cable:

Change Ports: Plug the Ethernet cable into a different Ethernet or LAN port on the router.

Reconnect to Printer: Connect the other end of the cable to the printer’s Ethernet port.

Check Lights: Ensure the green light on the Ethernet port is steady and the orange activity light blinks, indicating a successful connection.

  • Adjust Network Profile:

Change to Private: On your Windows PC, set your network profile to Private:

  • Click the network icon on the right side of your taskbar.
  • Click the name of the connected network, then click it again.
  • Select Private if the network profile is currently set to Public.

How to Fix When an HP Printer is Offline or Unavailable?

Check USB Connection:

Disconnect and Inspect:

  • Unplug the USB Cable: Disconnect the USB cable from both the computer and the printer.
  • Inspect for Damage: Check the cable for any damage. Replace it if necessary.

Reconnect the Cable:

  • Direct Connection: Connect the printer’s USB cable directly to a USB port on the computer. Avoid using a USB hub.
  • Cable Length: Ensure the cable is not longer than 3 meters (9 feet 10 inches) to avoid potential connectivity issues.

Perform each step in the order given and test the printer after each task to determine if the connection issue has been resolved. Connect Epson Printer to Computer: Using Simple & Easy Tricks.

Step 4. Update the printer firmware

Here are the steps to update your HP printer’s firmware:

  1. From the Printer Control Panel (for network printers):

    • Access Menu: Go to the Setup icon on the control panel.
    • Navigate: Select Printer Maintenance.
    • Update: Choose Update Printer and then Check Now. The update will install automatically if available.
  2. From the HP Smart App:

    • Open App: Click the image of your printer on the home screen.
    • Go to Advanced Settings: Select Advanced Settings.
    • Update Firmware: In the EWS, click Printer Update or Printer Updates under Manage, then click Check Now. The update will install automatically if available.
  3. From the HP Website:

    • Visit Website: Go to HP Software and Driver Downloads.
    • Download: Find your printer model and click Download next to any firmware updates listed.
    • Install: Open the downloaded file and follow the instructions to update the firmware.

Conclusion

Regularly updating your HP printer’s firmware is crucial for maintaining optimal performance and accessing the latest enhancements or issue fixes. You can update the firmware through various methods: using the printer’s control panel, which allows direct updates for network printers; via the HP Smart app, which provides a straightforward update process from your device; or through the HP website, where you can download and install updates manually. By following these methods, you ensure that your printer benefits from ongoing improvements and remains in peak condition.

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