A problem with CrowdStrike’s protection software is causing outages for a lot of Microsoft Windows users, which is shutting down businesses all over the world. However, CrowdStrike says it has released a fix, and both Microsoft and CrowdStrike have given users who are having problems ways to get around the problem.
The global bug was caused by an update to CrowdStrike’s Falcon platform, which is used by third-party cybersecurity company Avast. Some Windows users are getting the “Blue Screen of Death” when they try to use their computers. CrowdStrike has fixed the problem and turned it around, but CEO George Kurtz told NBC’s “Today” show that the problem might not be fixed for a while because of systems that “just automatically won’t recover.”
Some people have been able to fix the problem by restarting their computers, Kurtz told NBC. But if problems keep happening, CrowdStrike has provided a manual way to get around the blue screen mistake. To fix this, start the computer in Safe Mode or the Windows Recovery Environment and go to the
C:\Windows\System32\drivers\CrowdStrike area. Then, users have to get rid of the file called “C-00000291*.sys.” The process, according to the Verge, puts the system in a state where CrowdStrike and other third-party tools can’t work.
Microsoft said that some Azure cloud users were able to fix their computers by restarting them up to fifteen times. Company also said that customers who use its AWS cloud software might be able to fix the problem by restarting their computers.
CEO of Ireland’s Computer Emergency Response Team, Brian Honan, told Forbes that these fixes need “manual intervention to each individually impacted device, which could lead to a long recovery time from this problem.”
Companies and government agencies all over the world have been affected by the outage. It has led to thousands of flight delays and cancellations, hospitals having to stop elective procedures, fast food restaurants not being able to hire servers, and 911 services going down in several states. All of the 911 services are back up and running.
The problem is that Windows PCs that are affected are starting up in an error state by default, which means that people can’t make any changes to files. But there is a way around it: CrowdStrike says in a support document that customers who are harmed should start up their Windows PC in Safe Mode, which is a Microsoft process that helps users fix problems with their computers.
If the computer is already in the Recovery setting, you should be able to get into Safe Mode through the “Advanced Repair Options” button when it shows the “Blue Screen of Death.” Turn the PC off and on again, and hold down the F8 key before it gets to the Windows screen. If something goes wrong, you should see a blue screen that lets you fix it. Then you need to go to “Advanced options” and choose the choice that lets you start up in a number of safe modes.
CrowdStrike says that you should choose “Safe Mode with Networking.” After that, your PC should start up again without giving you the Blue Screen of Death. Instead, the Windows OS will come back but will only use a few files. This will stop the CrowdStrike bug from working.
Next, users should use File Explorer to go to C:\Windows\System32\drivers\CrowdStrike, then find a file called C-00000291*.sys and delete it. It should be fixed for good after you restart your machine.
There’s another way around this problem if this one is too hard. The problem can also be fixed by restarting Windows several times, according to Microsoft and CrowdStrike. Why is that? Because CrowdStrike has put in place a fix that can sometimes work on a Windows machine while it is starting up.
Many users and IT administrators will have to fix the problem by hand, even with the fixes. This could mean restarting the computer over and over or going into safe mode and deleting the problematic file. It might take days or weeks to fix the problem because of this.
Conclusion
Since then, at 2:30 a.m. ET, CrowdStrike said it had found the update that was causing the problem and undone it. The company also gave people who were having trouble a way around the problem:
“Boot Windows into Safe Mode or the Windows Recovery Environment.” To delete the file matching ‘C-0000029*.sys’, go to the C:\Windows\System32\drivers\CrowdStrike area and click on it. Normal boot up of the host.”
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