People are really starting to think about how AI can change their everyday lives and give us new ways to live and work because of all the talk about generative AI. Artificial intelligence (AI) is what we at Zoom think will be the next big thing in business. People’s interactions are more meaningful, processes are streamlined, and communication between coworkers, teams, and customers is better because of these new ways to quickly and automatically process data.
A lot of well-known and loved Zoom products already use AI. Zoom Meetings has AI-powered features that make meetings more fun and inclusive, like virtual backgrounds, avatars, gesture recognition, and background noise suppression. AI is used by both Zoom Virtual Agent with Contact Center and our conversation intelligence solution Zoom IQ for Sales to help teams that work directly with customers give great experiences.
Zoom is still committed to building AI in a way that is ethical and responsible, even though we are still putting money into it. Our AI approach puts user security and trust at the center of what we do, and we will continue to make products that help ensure fairness, privacy, and reliability.
We’re making AI useful across our platform so that people can focus on what’s important. So, today we want to show you a new way to use our technology for summarizing meetings, which makes meetings easier to understand, more useful, and more effective.
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Zoom’s own AI Tool: Zoom IQ
Zoom is adding something to its platform that is called “Artificial Intelligence.” Zoom said in a press release that it is working with OpenAI to make a feature that goes beyond what Zoom IQ can do right now.
This new feature will be able to summarize chat threads, organize ideas, sketch content for chats, emails, and whiteboard sessions, make meeting agendas, and more. The Zoom IQ conversation intelligence software was created so that Zoom meetings and phone calls with customers could be used to predict revenue growth and make employees more productive.
The AI feature was made to speed up work during the day so that employees wouldn’t miss any important information in meetings and to help managers by suggesting questions based on what was being talked about. Employees can also feel overwhelmed by the number of messages on the platform, especially if they leave the chat for a while. In this case, the AI tool is helpful because it brings together any information that might have been missed.
“At work, the little things add up to a lot of time and work, like the time it takes to write an email, find the notes about a call you missed, or catch up on chats you haven’t read yet,” the press release says. “We save more than just time when we do these small tasks faster. We help ourselves and our teams be more creative and work better together.
Google and Microsoft are racing to use AI, and Zoom’s announcement comes at the same time. In April, only a small number of customers will be able to use the video conferencing platform’s AI feature. These customers will be able to use the Zoom IQ features that let them write chats and emails.
They also said that the meeting summary features would be available to a large number of users, but they didn’t say who would be able to use them. The Calendar and Mail apps are also new. They can be used from within the Zoom app and give users access to calendars from other services.
Zoom’s chief product officer, Smita Hashim, told Globe Newswire that AI solutions have been built into Zoom products for a long time to help customers be more productive. “We’re happy that the new large language models will add a lot of new features. Our unique way of using AI will give customers the freedom they want and make it much easier to work together and get along with customers.
What Are the Features of Zoom IQ?
AI is the most important thing about Zoom’s product. Zoom improved the quality of the video by making the connections, video compression, and audio transfer work better. AI was also used to add more features that make the app better for users and improve how they use it. AI is used in almost every part of the product, including:
Integration with AI assistants
Google’s AI Assistant works with Zoom as of February 2021. By saying “Hey Google, start a Zoom call,” users can start a meeting from their Nest Hub devices. You can also set up Google WiFi and Nest routers to pay the most attention to Zoom traffic.
As the covid pandemic ends and the world moves to the “New Normal,” Zoom’s next challenge will be to win the office space. Zoom has suggestions for hardware that can be used to set up Zoom Rooms with special features that make meetings better. Again, AI is at the centre of the experience and makes it possible for things to work, like cameras that automatically follow people, speakers that focus on them, and a count of people.
The Virtual Backgrounds
One of the best things about Zoom is that users can blur the background or replace it with an image or video to make meetings more private. This feature uses Image Segmentation, a type of machine vision, to find the subject and get rid of the background. The “touch up my appearance” feature of the app uses a filter to make the user’s skin smoother and get rid of spots.
Like the technology used to make virtual backgrounds, the video algorithm finds the most important parts of the image and makes sure they have the best resolution. People tend to pay more attention to faces than to the background, so when bandwidth is limited, this feature focuses on the subject.
Zoom uses Deep Learning algorithms to process audio signals and improve the sound quality of meetings. Toolkits like Keras, Tensorflow, or PyTorch are used by the system to implement machine learning models like Noise Suppression, Voice Activity Detection, Speaker Recognition, Speech Enhancement, and Music Detection.
Zoom uses Natural Language Processing (NLP) technologies like Speech-to-Text, translation, summarization, and sentiment analysis to let meeting hosts include a live transcription of the conversation. This is especially helpful for people who live in noisy places or whose sound quality isn’t very good.
Zoom uses machine learning to make fraud detection models that can find and stop things like pornography, phone fraud, and spam from being used in ways that aren’t wanted.
Zoom was one of the people who benefited the most from the pandemic and the quarantine. Its stock price went up more than three times, and by June 2020, the 169% drop in sales from the year before had been made up for. In just one day, 600,000 people got their phone app.
Even though Zoom isn’t the biggest or most well-known tech company, it has become the standard software for videoconferencing. There was a lot of competition between traditional business solutions like Cisco WebEx and suite-integrated products like Microsoft Teams and Google Meet.
Zoom was able to beat Cisco, which had a good track record and reputation, as well as Microsoft and Google, which already worked well together, because it had better video technology. The most important part of Zoom’s product is that it uses AI. Zoom made the connections, video compression, and audio transfer work better. This made the video better. AI was also used to add more features that improve the app for users and make it easier for them to use.